Outsourcing is nothing new in the business world; corporations have been doing it for years to streamline operations and trim the fat to bolster their bottom line.
The difference now is that, in recent years, the outsourcing landscape has become increasingly fluid. Outsourcing to cheaper countries is being replaced by artificial intelligence.
That means process outsourcing is no longer just about getting the job done more, but how well it can be integrated and scaled like a digital platform.
As businesses face increasing pressure to reduce costs, streamline operations, and increase productivity, leaders are turning to AI.
Below are the top five business tasks that should be outsourced to AI:
- Claims Processing
The insurance industry is on the verge of a major shift, with AI transforming processes and workflows at an impressive pace.
One of the ways AI tools can play a revolutionary role for insurance companies is by automating claims processing.
Traditionally, insurance agents would spend hours or days studying claims and supporting documents when processing claims, when generative AI tools can complete that task in minutes and provide summarised claim notes.
That not only speeds up the claims process, but AI tools are also capable of highlighting information that adjusters may miss.
- Billing
Billing does not have to be a tedious and time-consuming activity.
Businesses can outsource multiple billing-related tasks to AI, including invoice creation, distribution, and payment processing.
Instead of having someone spend hours matching payments to invoices, streamline the reconciliation process with AI. That simple change will reduce manual effort, increase scalability, and eliminate human error.
- Customer Service
The customer support industry has been radically improved through the use of AI.
One of the most impactful ways AI can assist businesses is customer support.
AI can answer frequently asked questions, manage incoming inquiries, issue tickets, and serve as the first touchpoint for customers – 24/7.
While earlier versions of this technology needed tweaking, modern AI automation is capable of improving response times and providing world-class customer service at scale.
And do not worry, because of their learning abilities, they are more than capable of roping in human help when needed.
- Content Generation
Creating quality content is not as simple as it sounds.
Sure, anyone (man or other) can churn out content just for the sake of it – but quality content is a different ballgame. AI generation tools can create, personalize, and craft top-shelf content.
That will free up creative teams to strategize rather than get writer’s block.
- Analytics
AI-powered analytics is a total game-changer for companies.
It transforms decision-making in an instant by using data-backed insight, turning data into actionable adjustments for campaigns. Predictive analytics can identify risks, trends, and opportunities and provide powerful recommendations for brands.
Accurate customer demand forecasting facilitates better resource allocation and inventory management.
In Conclusion
The sole purpose of AI tools and programs is that they constantly learn and evolve, bettering themselves. It is through this very nature of continuous learning that it stands out as one of the most profound and revolutionary technologies of our time.
Photo by Matheus Bertelli: https://www.pexels.com/photo/man-using-chatgpt-16094046/
